Shipping & Returns Policy
Free shipping on orders of $75.00 or more.
MH Vacuums will ship to the 48 contiguous states in the continental USA. Please contact us for pricing if you need your items shipped through a quicker method. We will charge your credit card accordingly only after informing you of the additional charges.
Delivery times will vary. Most orders will ship within 1 - 5 business days and arrive within 1 – 8 business days depending on your shipping method.
We ship most of our packages via UPS. Sometimes we ship packages via FedEx and USPS. We do not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Friday, Saturday or Sunday and do not count those days in quotes.
Price Match Policy
We'll match the price if you buy a qualifying item at MHVacuum then find the identical item for less at a select online competitors stores. or local print ad. Price matches may be requested at time of purchase.
We offer a 30 day return policy except for any custom product built to order. For all other items, the following conditions must be met:
- The 30 day policy begins the date the customer receipt and product arrives at the delivery location.
- Product is in its original packaging material, was not used, not damaged and clean.
- Product must arrive at the vendor’s location within 30 days from customer receipt date.
- Shipping charges are the responsibility of the customer unless the customer received the wrong product shipped or the customer received a damaged item. If free shipping was provided, standard shipping charges will be deducted from refund unless the customer received the wrong product shipped or the customer received a damaged. item.
- If all of the conditions are met, the refund will be issued only after receipt and satisfactory examination of the returned item.
- 10% restocking fee for undamaged returned items.
- Air purifiers & commercial vacuums are not returnable.
An order cancelled after it is shipped, will have the 30-day return policy apply as explained above, the item must not be opened.